Woodstown Issue Tracker Maintenance Portal

STEP [1]: LOG IN
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STEP [2]: CREATE NEW ISSUE
CLICK > NEW ISSUE

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STEP [3]: ENTER REQUIRED INFO
ENTER INFO & CLICK > CREATE ISSUE

New Issue
*REQUIRED Summary:	>Brief Description of Maintenance Requested
*REQUIRED Problem: include room number	>Enter Location / Room # First >Detailed Description of Maintenance Requested
*REQUIRED Type of Maintenance:	>Select Maintenance Type
*REQUIRED Severity:	>Select Severity (Low \| Normal \| High \| Urgent)
Notify:	>Select Others You Wish to Notify (Auto Notifies: Building Principal, Maintenance Supervisor, and Tech Support)
File:	>Attach Document / Picture (Document: List of issues/personnel -or- photo of item in need of maitenance)
<Click [Create Issue] to Submit Maintenance Request

*Once you have submited a request it cannot be deleted; it can only be edited.
You will be notified by email when your issue has been updated.

STEP [4]: VIEW ISSUE STATUS and/or EVENTS
CLICK >MY OPENED

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YOUR ISSUE/S WILL DISPLAY.
CLICK ON ONE TO VIEW THE DETAILS.

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Summary:	Floor electrical receptacles
Opened:	12/07/2007 01:06pm
Modified:	>Date & Time Modified 12/07/2007 01:33pm
Opened By:	pappas.g
Assigned To:	>Personnel Assigned to Maintenance WHS: morgan.l
Product:	Normal Maintenance
Category:
Status:	>Current Status Waiting on Tech
Severity:	Waiting on Tech(Normal)
Problem:	WHS Room 207 Two electrical receptacles underneath my workbench are worn out. They are so loose, that the plugs falls right out all of the time. I would like them replaced. One receptacle is pictured in the attachment. The second is to the left and hidden under the bench itself, next to a phone jack. Thank you, Greg

[OPTIONAL]
STEP [5]: EDIT ISSUE STATUS and/or EVENTS
[IF YOU HAVE SOLVED THE ISSUE YOURSELF]

New Event
Action:
>Enter New Event Information
Status:	>Change Status based on New Event
Severity:	(Low) (Normal) (High) (Urgent) >Change Severity
File:	>Attach Document / Picture (Document: List of issues/personnel -or- photo of item in need of maitenance)
<Click [Commit Event] to Submit Update